Your Essence Music Festival Ticket Applicable Refund
Dear Platinum VIP Tickets Essence Music Festival Customer:
Greetings and salutations. I want to thank you for your business, time and trust. You're part of the number one reason for the success of Platinum VIP Tickets, our clients. PVT doesn't exist without your trust and support. You and your loyalty are greatly appreciated.
Recently we were all disappointed by the cancellation of Essence Music Festival. Their 2020 lineup was sure to be a great offering. Unfortunately an ongoing public health emergency has changed our current lifestyle for the foreseeable future.
As your ticket broker I assure you that I will complete your purchase transaction timely. I will process your applicable refund upon receipt of your correspondence.
Typically when an event is postponed or cancelled, the event promoter will offer the option of retaining the ticket for the rescheduled or subsequent occurrence of the event or a refund if one is unable to attend the rescheduled date. In this case, they stated all tickets would be refunded. I am able to offer you the option of a partial refund (amount supplied to you) Refund Policy or you can reallocate your payments to 2021. Please select the option you prefer and when refunds have posted, we will immediately complete your transaction with the applicable refund in the original form of purchase or submit the paid tickets once you've completed your payment. Thank you in advance for your cooperation and understanding.
Please click here to submit your selection which must be received by or before July 5, 2020. Once we receive your selection and the refunds post we will finalize your transaction accordingly. Due to limited staff availability, we ask for your patience and understanding. Please allow 2-3 weeks for refunds to be processed. We will endeavor to process all applicable refunds within that time frame, however, public health considerations require flexibility given the circumstances.
Purchases payments, deposits, shipping, handling and fees are nonrefundable. Additionally purchases made via PayPal carry a 4% nonrefundable PayPal fee. We are adjusting our policy to accommodate the recent state of emergency. You have been afforded the option of obtaining the partial refund offered or retaining your purchase. If a selection is not submitted by July 5, 2020 by 11:59 pm, a FINAL decision will be made for you
Thank you for your patience and understanding as we work diligently to finalize your transaction while protecting the health and safety of our staff and our community, as a whole.
God Bless Everyone
Refund Policy